Shipping Policy

Delivery Areas

We currently deliver within Pakistan, with active delivery coverage in:

• Karachi — full delivery coverage, including all major towns and neighbourhoods.
• Lahore — delivery available for furniture and project materials.
• Islamabad — delivery available for furniture and project materials.
• Other cities — delivery can be arranged on request; charges and timelines will be confirmed before dispatch.

If your delivery location is outside these areas, please contact us before placing an order so we can confirm feasibility and costs.

Delivery Timelines

Timelines depend on the item type — ready-made stock ships faster than custom-made pieces. Our general estimates are:

• Ready stock items — dispatched within 3–5 business days.
• Custom furniture — typically 4–8 weeks depending on design complexity.
• Full project fit-outs — scheduled as part of your project timeline and communicated in the agreement.

Delivery timelines are estimates and may vary due to supplier lead times, custom fabrication, weather, or other factors outside our control. We will always communicate delays promptly.

Shipping Charges

Shipping charges are calculated based on the delivery location, item size, weight, and handling requirements:

• Within Karachi — delivery is quoted at checkout or confirmed in your project invoice.
• Outside Karachi — shipping is quoted separately based on your exact location.
• Bulky or fragile items — may carry additional handling or crating charges.
• Full project deliveries — delivery and installation are included in the project quotation unless stated otherwise.

Any applicable shipping charges will be shown before you confirm your order, and no hidden fees are added afterward.

Order Processing

Once your order is confirmed and payment (or the agreed advance) has been received, our team begins processing immediately. You will receive an order confirmation and a dispatch notification once your item is ready to leave our facility.

For custom furniture and project items, production begins after design approval. Any delay in approvals may impact the delivery date.

Delivery & Installation

Deliveries are made by our own team or trusted courier partners. For large items or full projects, our team will coordinate a delivery slot with you in advance.

• Someone must be available at the delivery address to receive the item.
• For building deliveries, ensure lift access or stair clearance is arranged in advance.
• Installation is included in full project services unless explicitly excluded.
• If you miss a scheduled delivery, a re-delivery fee may apply.

Inspection on Delivery

Please inspect your items at the time of delivery. If anything appears damaged, incorrect, or incomplete:

• Note the issue clearly on the delivery receipt before signing.
• Take photos of the damage or discrepancy.
• Notify us within 48 hours of receiving the item.

Claims reported after this window may be harder to resolve, so please check your items promptly.

Damaged, Lost, or Incorrect Items

If your order arrives damaged, is lost in transit, or you receive the wrong item, please contact us immediately with photos and the delivery details. Depending on the situation, we will:

• Replace the item at no additional cost if the damage occurred in transit or on our side.
• Repair the item where possible and reasonable.
• Issue a refund or credit if replacement is not feasible.

Damage caused by improper handling after delivery, or by third-party installation, is not covered.

Returns & Exchanges

Because many of our items are made to order, returns are generally only accepted in the following cases:

• The item arrived damaged or defective.
• You received an incorrect item.
• The item materially differs from the approved specification.

Custom-made furniture and bespoke items cannot be returned for change of mind. If a return is approved, items must be returned in their original condition and packaging within 7 days of receiving them. Return shipping costs may apply unless the issue is our responsibility.

International Shipping

We do not currently offer standard international shipping. If you are based outside Pakistan and would like to discuss a custom order, please contact us — we can evaluate feasibility on a case-by-case basis, but international delivery is not guaranteed.

Order Tracking

For ready-stock orders, you will receive a dispatch notification with tracking details (if applicable) once your item leaves our facility. For custom furniture and project deliveries, our team will keep you updated directly by phone or WhatsApp as the delivery date approaches.

Contact Us

If you have any questions about shipping, delivery timelines, or the status of your order, please reach out to us. We aim to respond to all shipping-related enquiries within one business day.