Privacy Policy

Information We Collect

We may collect the following types of information when you interact with us:

• Personal details — your name, phone number, email address, and location.
• Project information — details about your space, requirements, budget, and timeline that you share with us.
• Communication data — messages you send us via forms, WhatsApp, email, or phone.
• Technical data — IP address, browser type, device information, and pages visited (via cookies and analytics).

We only collect information that is relevant to responding to your enquiry or delivering our services.

How We Use Your Information

The information you provide is used strictly to serve you better. Specifically, we use it to:

• Respond to your enquiries and provide quotes or proposals.
• Plan, design, and execute the project you have engaged us for.
• Communicate project updates, revisions, and timelines.
• Send occasional updates about our services — only if you have opted in.
• Improve our website, services, and customer experience.
• Comply with legal or regulatory obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

How We Share Your Information

Your information is only shared when necessary, and always with trusted partners. This may include:

• Project vendors and contractors — only the details needed to execute your project (e.g., site address for delivery).
• Service providers — such as hosting, analytics, or communication tools that help us operate our website.
• Legal authorities — if required by law, court order, or to protect our legal rights.

We never share your information for unrelated marketing purposes, and all third parties we work with are expected to maintain confidentiality.

Cookies & Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience and understand how the site is used. Cookies may be set by us or by trusted third-party services such as analytics providers.

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect how the website functions.

Data Security

We take reasonable steps to protect your information from unauthorised access, disclosure, or misuse. These measures include secure hosting, restricted access to personal data, and safe storage of project documents.

While we do our best, no system is completely immune to risk. If you suspect any unauthorised activity related to your data, please contact us immediately.

Data Retention

We keep your personal information only for as long as it’s needed for the purposes described in this policy — typically for the duration of your project plus a reasonable period afterward for warranty, records, or legal compliance. After that, we securely delete or anonymise it.

Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct any inaccurate or outdated details.
• Request deletion of your data, subject to legal or contractual obligations.
• Withdraw your consent for marketing communications at any time.
• Contact us with any concerns about how your data is handled.

To exercise any of these rights, please reach out using the contact details at the end of this page.

Third-Party Links

Our website may contain links to external sites — including social media pages, map embeds, or partner websites. We are not responsible for the privacy practices of those third parties. We recommend reading their privacy policies separately if you choose to visit them.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us so we can remove it.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, the “Last updated” date at the top of this page will be revised. Continued use of our website or services after any update constitutes acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests related to your privacy or this policy, please get in touch. We aim to respond to all privacy-related enquiries within 5 business days.